Trading rules
Compensation Policy for Fund Security
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(Seven-Day Guarantee with Split Refund Structure)
Clause 1: Guarantee Period (Seven Days)
Our company provides a fund security compensation guarantee for seven (7) calendar days, commencing from the date and time the funds are successfully disbursed to the recipient’s account.
The guarantee remains valid until the end of the seventh day, calculated on a continuous calendar basis.
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Clause 2: Day 1 Compensation (0–24 Hours | 100% Refund)
If the recipient’s account is frozen within the first twenty-four (24) hours from the time of fund disbursement, and the freeze is directly attributable to our transaction, the affected amount shall be eligible for a 100% refund.
This refund shall be provided in full, without any deductions.
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Clause 3: Day 2 to Day 7 Compensation (Split Refund Model)
If the account freeze occurs after the first 24 hours and anytime from Day 2 through Day 7, and is directly attributable to our transaction, compensation shall be provided as follows:
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50% of the affected amount shall be refunded by the exchange platform, and
50% of the affected amount shall be refunded by our company.
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This split-refund structure applies uniformly from Day 2 through Day 7, without variation.
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Clause 4: Mandatory Customer Action (Withdrawal Requirement)
To remain eligible for any compensation under this policy:
The customer must withdraw the funds within the first twenty-four (24) hours after the funds are deposited and payment is completed.
Failure to withdraw the funds within this 24-hour window shall void eligibility for compensation, regardless of when the account freeze occurs.
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Clause 5: Post-Guarantee Liability Limitation
After the completion of the seven (7) day guarantee period:
Our company shall bear no further liability, compensation obligation, or responsibility for any account freeze, restriction, or loss.
Any issue arising after Day 7 shall be deemed outside the scope of this policy.
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Clause 6: Clean Funds Requirement
This policy applies only to clean funds.
Any involvement of funds from third parties, unrelated sources, or mixed transactions during the guarantee period shall invalidate compensation eligibility.
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Clause 7: Pre-Transaction Testing Requirement
Before any operational transaction:-
Clients must perform mandatory inbound and outbound test transactions to confirm the account is in normal working condition.
Our company assumes no responsibility if an account is found to be frozen, restricted, or flagged prior to our transaction.
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Clause 8: Transaction Execution Obligation
Once an account is verified and approved:
Our company shall endeavor to execute transactions promptly.
Operational delays or cancellations may result in losses and shall be minimized in good faith.
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Clause 9: Compensation Limitation to Affected Amount
Compensation under this policy is strictly limited to:
The specific transaction amount involved in the complaint.
If the frozen balance is less than the disputed amount, compensation shall be calculated based on the actual frozen balance only.
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Clause 10: Third-Party Liability Exclusion
Our company shall not be held responsible for freezes caused by:
Funds received from third parties, external exchanges, or unrelated sources.
Any activity not directly linked to our transaction.
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Clause 11: Required Documentation for Compensation Claims
To process a compensation request, the following documents are required:
1. Bank statement showing the frozen amount
2. Complete video proof of the account displaying the frozen balance
3. Screenshots, if applicable
4. Email copy, if any freeze-related email was received
5. Official bank copy or written confirmation from the bank regarding the freeze
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